Special assistance is available for passengers who have disability of any level. You can request this at the time of booking or up to 48 hours before departure. If you are not in UK, you may have to approach a customer help point or an assistance desk at the airport. Here are several things you must remember about British Airways special assistance.
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Phone numbers listed for assistance are available for passengers in UK.
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You will have to request special assistance for each flight separately.
British Airways has its local support team at airports outside UK. Our HolidayGlobes blog will provide you with details on British Assistance available for disabled.
How do I Request Special Assistance on British Airways?
Special assistance on British Airways can be requested at the time of initial booking. After you have booked flight, you will be able to use 'Manage My Booking' section to add Wheelchair special assistance. Select the blue menu bar at the bottom of the page and then choose the ‘Request Assistance’ option. You will then be able to select the support that you require. For passengers who are in an emergency situation will have to call the airline up to 48 hours before departure. When you need special assistance, it is your responsibility to arrive at the airport at least 2-3 hours before departure. Because a few airports are very busy, you may have to be patient before you get assistance. If you need assistance right from the terminal, check with the airline on whether you can get kerbside assistance. Here are the kinds of special assistance British Airways provides.
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For passengers requiring dog assistance - There are separate dog forms on US and UK routes.
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Get access personalised assistance - Aira app provides access to on-demand, personalised assistance for passengers who are blind or have low vision.
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An escort will be arranged by airline - If you need British Airways passenger assistance to reach your seat or disembark.
Before the airline puts a battery-powered wheelchair in hold, you may be required to remove the battery and carry it in the cabin. HolidayGlobes can be contacted for details about the types which are not allowed in the hold.
What to do if I have my own mobility assistance on British Airways?
The airline will arrange for putting the mobility assistance in the hold without any charges. But mobility assistance with a load capacity of over 250kg will require you to call British Airways special assistance telephone number. Here are a few things you must remember when you are bringing your own mobility assistance.
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Arrive at the airport 2-3 hours before departure.
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Battery-powered wheelchair may take longer because the airline staff will have to prepare it so that it can be checked in the hold safely.
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Carry the operating manual of the wheelchair along with you so that airline staff can handle the device.
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Keep the specifications, like type of battery and measurements ready with you.
You must review the assistance added before you are ready for embarking on a flight. Do this up to 48 hours to ensure you get the British assistance needed. HolidayGlobes can help you with getting assistance.