Very few airlines have dedicated teams for dealing with disabled. KLM Airlines is one of them. KLM Cares will offer whatever special assistance you need. To specify the special assistance, you need you can fill up and submit an online form. Make sure you do this at least 48 hours before departure. Here are the key steps of filling up this KLM special assistance form.
-
Find ‘KLM CARES health and assistance request’ form on the airline’s official website.
-
Fill up the details of the flight, assistance needed and personal information.
-
Hit the send button if you think you have added everything.
KLM Cares may also be contacted by phone or email. In this HolidayGlobes blog, we will be providing further details on how the airline offers assistance for disabled.
Can you Fly with KLM Airlines if you need Special Assistance?
Don’t hesitate if you require special assistance in KLM flights. The airline may be able to accommodate. But this may not be so easy for those who need assistance with using lavatory. KLM Airlines may refuse to take you on-board if you are not capable of using the toilet on your own. Unless you have a travelling companion to assist you. Here are a few tips you may find useful.
-
Get a Sunflower lanyard - Although it doesn’t guarantee assistance, airline crew will easily identify you as a person requiring assistance.
-
Request in advance - No matter the type of assistance, it is crucial to request it at least 48 hours before your flight to ensure it can be arranged.
-
Bring documentation - KLM Airlines advises you to bring a doctor’s recommendation if you have injuries.
-
Service dogs - You can bring them but you will have to comply with the laws of the destination.
How do you Request a Wheelchair on KLM Airlines?
Any kind of assistance including KLM Airlines wheelchair assistance must be requested 48 hours before departure. For travel within Europe, you must arrive 2.5 hours before departure. You must arrive 3.5 hours before departure if it is an intercontinental flight. Here are a few things you must remember about KLM mobility assistance.
-
Airport assistance desk - You can approach the assistance desk after you check in. You can directly go to the assistance desk if you have completed the online check-in.
-
Assistance with mobility at connecting airports - If there is a connection time of 4 hours or more, you may be able to use your personal wheelchair. Otherwise, you will have to use the airport wheelchair.
-
Using the wheelchair at the airport - The airport wheelchairs are manual and need to be pushed. Help of a companion or a wheelchair attendant is needed.
You may have to arrive 30 minutes earlier if you have an electric or battery-operated wheelchair. For details you may visit or contact HolidayGlobes.
Do I have to pay charges for Wheelchair Assistance on KLM Airlines?
Not all special assistance including KLM mobility assistance is chargeable. Only a few, like using a stretcher, will require you to pay a charge. But you will have to give prior notice when you are travelling with a wheelchair. You must confirm whether the wheelchair of the size specifications can be checked in the hold. Airbus 330’s cargo hold can carry a wheelchair measuring up to 152 x 139 x 149 cm. There is no weight limit on most flights. Except for checking the wheelchair on Embraer. Weight limit is 149 kg for Embraer flights. Here are the things that may be included in KLM wheelchair assistance.
-
You may get a wheelchair attendant - Wheelchairs at the airport are manual which need to be pushed by another person.
-
Checking of the wheelchair in the hold - No charges will apply because it is not considered checked baggage.
-
Boarding and disembarking - Assistance will be provided both at the departure and destination.
-
Priority boarding - You may be able to board before other passengers.
Do I have to call KLM Airlines for Special Assistance?
You may not have to call KLM Airlines for a wheelchair. You can request a wheelchair on My Trip. Frequent flyers may use their Flying Blue account to request a wheelchair. Flying Blue is the loyalty programme of KLM. For other special assistance, you may fill up the online form. You can also call or email KLM Cares. Here are a few things you must remember about KLM special assistance telephone number.
-
Call between 8 AM and 8 PM - On all weekdays.
-
Call between 9 AM and 5 PM - On Saturdays and Sundays.
-
Language supported - English
Foldable and collapsible wheelchairs may be adjusted on the plane. But this will depend on the size of your wheelchair and availability of space. You can call KLM Cares to confirm. For further assistance and details, you can visit or contact HolidayGlobes.
You may have to arrive 30 minutes earlier if you have an electric or battery-operated wheelchair. For details you may visit or contact HolidayGlobes.