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What is the 24-Hour Rule for KLM?

Passenger looking to cancel their air ticket with any cancellation can use the 24-hour rule for KLM. A full refund will be provided to passengers under this rule. To get eligible:

  1. A flight must be canceled within 24-hour of purchase.
  2. Only flights operated by KLM Royal Dutch Airlines are eligible.
  3. The scheduled departure must be booked at least 7 days in advance.
  4. Flight must originate to and from the US.

The 24-hour rule applies to flight changes also. If you have a query, KLM customer service will be able to answer that.

How does the Travel Class matter while Canceling KLM Flight?

Every passenger can enjoy different flexibilities depending on the travel class and ticket type. While some tickets are refundable, there are non-refundable tickets also. Here are the salient features of ticket types.

  • Economy class standard – Those booked in this class may not be able to get a refund.
  • Economy class flex – If you’ve booked an economy class flex ticket, you can cancel and get a refund.
  • Premium economy standard – These airfares are usually non-refundable and non-changeable.
  • Premium economy flex – Cancelling before the first flight should make you eligible for a refund.
  • Business Class standard – This travel class falls in the non-refundable category as per the KLM Refund Policy.
  • Business Class Flex – Cancellation of the first flight will make you eligible for a refund or a voucher for future travel.

Dialing KLM customer service at +44 20 76 60 02 93, can connect you with a KLM agent. If you’re still not able to get clear picture of how your travel class increases or decreases flexibility vis-à-vis cancellation, you can call HolidayGlobes at +44-203-657-6653.

How to Cancel KLM Flight Tickets?

The process is customer-friendly and passengers can choose among one of the below-mentioned ways as per the KLM Cancellation Policy:

  • Cancellation of flight online - Go to My Trip and retrieve your flight bookings by entering your booking code or Flying Blue account number.  When you log in, you’ll be redirected to Manage Booking with several options. You can cancel your flight booking by choosing the cancel option.
  • Cancellation via phone call - If you’re in the know of the cancellation rules, you can dial KLM contact number for cancelling your ticket. Provide the customer service agent with your booking details. Most probably, the agent wouldn’t ask you the reason for cancellation. Make sure that the cancellation details provided by the agent is right before hanging up. Don’t forget to enquire about refund amount and cancellation charges.
  • Cancellation at the airport - Locate the KLM service counter at the airport. Make sure you’ve all the documents with you. When your turn comes, you can request the KLM representative to cancel your ticket. The KLM representative will provide you with a cancellation confirmation along with additional information about refund process. 

Looking to cancel KLM flight? The help is right away when you call KLM Royal Dutch airlines at +44 20 76 60 02 93. Or, you can connect with HolidayGlobes at +44-203-657-6653 for your queries.

Can I get a cash refund on KLM Airlines?

Yes, KLM refund policy allows you to get cash refund in the below situations.

  • Flight got cancelled and the alternative offered by KLM doesn’t serve your purpose.
  • A delay of more than 90 minutes within Europe.
  • Schedule change of 3 hours within Europe or 5 hours for international flights.

How long does it take for KLM to process refund?

Refunds don't take more than 4 weeks. The actual time will depend on the type of refund.

  • Refund of extras - If you cancel KLM flight within 24 hours, refund of extras like seat selection will be processed within 7 days.
  • Refund of tickets - If you applied for a refund online, it may take between 2 to 4 weeks for the refund to be processed.

Conclusion

Refund in cash may be given if the flight got cancelled involuntarily. On international flights, schedule change of 5 hours or more may also qualify you for cash refund. Other than this, refunds are given if you cancel within 24 hours of purchase. This is as per the risk-free 24-hour KLM cancellation policy. You will get a refund of extras like seat selection in 7 days and of the fare in 2-4 weeks.

FAQ's about 24-Hour Rule for KLM

Can you track the status of KLM refund on your own?
Yes, you may track the status of KLM refund on your own without the need for calling KLM customer service.
Do I have to pay a charge for KLM refund?
If you purchased a Flex ticket, you may have to pay a charge for getting refunded in cash.
Can I get a refund of third-party booking through KLM?
KLM online refund system can’t be used for refunding third-party bookings. But you can call KLM customer service for assistance with refund of third-party bookings.
How do I get refund during involuntary cancellation of Air France flight?
During involuntary cancellation, KLM will rebook you on another flight. You may cancel the rebooked flight on My Trip section to get a refund.
What are my refund options if my KLM ticket is non-refundable?
Refunds are not in cash. Unused or partially used non-refundable may be exchanged with non-refundable vouchers.
Can I get vouchers if I don’t use a refundable KLM ticket?
Yes, according to KLM refund policy, you may ask vouchers in exchange of an unused refundable ticket. But KLM advises against this because vouchers don’t have a cash value. And they are valid for 12 months.

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